Jen Diaz

Jennifer is a high performance mindset coach for ambitious women business owners and executives. She was good at what she did—her clients were getting results and her business was growing.

But behind the scenes? She was drowning.

Jennifer described herself as "a chicken with my head cut off"—constantly going from task to task with a low-key feeling of anxiety that she was forgetting something important. She wanted to expand her business, but she was worried about being able to handle more clients when she already felt stretched thin.

The kicker? She thought she was "decently organized."

Turns out, there's a big difference between thinking you're organized and actually having systems that work.

"Before working with Riz I felt like a chicken with my head cut off running my business. I was scattered, going from task to task with a low-key feeling of anxiety that I was constantly forgetting something. I knew I wanted to expand my business but was worried about being able to handle the workload since I already felt stretched. I even thought I was decently 'organized.'" — Jennifer

Jennifer joined Back Pocket Ops as an ongoing client. Together, we:

✓ Streamlined client onboarding and offboarding processes — Built repeatable workflows so every client gets a consistent, professional experience without Jen having to reinvent the wheel each time.

✓ Optimized her content creation process — Designed a system that takes her from idea to published content without the chaos. No more scrambling to figure out what to post or losing track of half-finished drafts.

✓ Organized internal operations and project management — Cleaned up her Asana workspace, created clear task flows, and gave her a central place where everything lives (no more scattered info across tools).

The work wasn't about adding more complexity. It was about stripping away the noise and building clean, functional systems she could actually maintain.

More clients, less stress:

• Working with more clients than ever before

• Gained 15+ hours back per week by eliminating manual, repetitive tasks

• No longer feeling anxious about forgetting things

Actual organization:

• Client onboarding and offboarding run smoothly without her having to think about it

• Content creation process is on autopilot (idea → draft → publish)

• Internal operations are clean and easy to navigate

Mental clarity:

• Feels "so much more at peace"

• Everything is "in flow" instead of chaotic

• Can focus on her zone of genius (coaching) instead of backend logistics

"I feel like I've gained so much time back. I'm working with more clients than ever before and it feels so in flow. Now I'm ACTUALLY organized and I feel so much more at peace. If you want someone with a heart-centered approach to bounce ideas off of, help you get organized, and increase your capacity to do your life's work, Riz is your gal!" — Jennifer

Jennifer's transformation wasn't about working harder or hustling more. It was about getting organized—actually organized—so her business could run without constant firefighting.

When your operations are clean, you don't just save time. You get mental space back. You can scale without burning out. You can actually enjoy running your business.

That's what happens when someone who knows what they're doing comes in and fixes what's broken.

Is Back Pocket Ops right for you? If you're stretched thin, feeling scattered, and ready to scale without the stress, let's talk.

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